This is our returns policy, please read it with care. We sell only branded products from the best known and most trusted manufacturers. As far as is possible, every item is checked at the time of picking and packing.

In the event that goods have been incorrectly picked or damaged in transit, we, of course, apologise sincerely and kindly ask that you notify us within two days of receipt of goods.

You may call us on 01382 223031 or email us using the form on the 'Contact Us' page. Please give your order reference number and a brief description of the fault.

We will arrange a collection via our carrier and will also of course, send you a replacement item as soon as possible. With regret, we cannot accept claims after this period.

Unwanted or Incorrectly Ordered Items:-

Customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

This only applies to unopened items in their original, sealed packaging.

Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange or refund after these seven days, or if the goods have been used or removed from their original packaging, or if the goods are in a non-saleable condition.

Upon inspection, the sale will be credited in full less any applicable returns charges. If returned within 7 days, the initial carriage charge will also be credited.

Please note that returned 'Special Order Items' may incur a handling charge depending upon the manufacturer's terms. This may be as much as 40% of the original invoiced amount from some manufacturers,...so please check and confirm all specifications before ordering.